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Gallery Policies
Payment Georgetown Frame Shoppe accepts American Express, MasterCard, Visa, Discover, JCB, wire transfers, money orders, cash, and checks for payment. We also accept Paypal. We reserve to the right to refuse credit card shipments to foreign addresses that do not match the credit card's verified billing address.
Fees We do not charge sales tax if we ship or deliver out of Washington DC. Otherwise, we have to charge 6% DC sales tax.
Shipping We ship Worldwide. We generally will ship using Federal Express Ground fully insured to anywhere in North America, except if otherwise specified. If you need an estimate of shipping costs feel free to contact our gallery.
Delivery Unless requested, we usually ship within 3 days of payment clearance. We ship daily Monday to Friday. Other arrangements can be made if needed.
Refunds and Returns Customer satisfaction is a high priority for our gallery. Georgetown Frame Shoppe will accept returns up to 14 days after the client has received the work of art. We will issue a refund, less the cost of shipping. All returns may be subject to a four percent (4%) restocking fee. We do not accept returns if the art or frame has been damaged while in the care of the client. Unless otherwise stated, special orders cannot be returned.
Georgetown Frame Shoppe respects your privacy. Any personal information you provide to us including your name, address, telephone number and email address is considered private and confidential. We will not provide or sell this information to third parties for any reason.
Contact Us We strive to respond to all inquires made during business hours, within 24 hours. telephone: 1-202-338-1097 fax: 1-202-338-1098 |
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